privacy & security policy

our privacy policy bailywick candles is committed to honoring and protecting your privacy while at the same time providing you with a first rate online and shopping experience. as an important part of respecting your privacy, we believe that you have the right to know what information is collected by our web site, how such information may be used, and what security measures are taken to protect your information. collection and use of your information your information stays within our database and we do not sell any information to third parties. when you place an order, and/or submit your information via a form, certain information is or may be collected and stored in our secure database. bailywick candles processes all orders via a payment gateway, which authenticates your credit card, checks to see if you have the funds to cover the charge, and verify if the card has been stolen. our shopping cart system will also match your billing information you submit during checkout with your credit card billing information. all e-mail addresses are validated to ensure that you provide a valid e-mail address. this is important because we communicate you order status via e-mail. here are a few different types of information that may be collected: your account information, billing and shipping information, credit card information ; "navigational information" regarding the traffic patterns of our web site, including the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data; and any information that you may choose to submit in connection with any e-mail messages, online surveys, and the like. we also use information such as your name, e-mail address and credit card information to contact you, respond to your inquiries, process, deliver and receive payment for your purchases. we may use such information to notify you of services, special offers, new products and other services that we believe may be of interest to you, or to notify you of important new changes in our web site. finally, we use collected information to offer a one click re-order option for returning customers.

cookies "cookies" are small bits of data that a web site can send to your browser and may then be stored on your hard drive. we use cookies in connection with certain features on our web site, although our cookies do not contain any personally identifying information such as your name. we use the cookies to enable us to store items in your shopping cart. you can set your web browser so that you will always be notified when you receive a cookie.

e-mail lists if you do not wish to receive e-mail regarding specials, promotions, please let us know by sending us an e-mail to info@bailywickcandles.com. please be sure that your e-mail includes your name and address. you can also login to your account and deselect the option for "ok to e-mail". this will remove you from any mailing lists that you are on.

our security policy bailywick candles makes every effort to protect the security of your personal information. our site is hosted on secure servers and utilizes 128 bit ssl (secure socket layers). any personal information that you provide is encrypted so that no-one can read it while it is being transmitted over the internet. any information collected by us is stored in a secure database behind a firewall designed to protect your information by denying unauthorized access by outside users.